SHOP FAQ's
How does shipping work?
All buyers are responsible for entering the correct ship-to address. Tin Tree Gifts is not responsible for an incorrect ship to addresses submitted with any order. If the wrong ship to address is entered and the buyer notifies Tin Tree Gifts, Tin Tree Gifts cannot guarantee necessary changes will be made and cannot refund purchases.
--Shipping Method--
All domestic shipping goes USPS First Class 2-3 day shipping for packages under a pound. All domestic shipping goes USPS Priority 1-3 day shipping for packages over a pound. You will typically receive your product within 10 business days after you approve your proof or about 2 weeks. The buyer is responsible to inform the seller if products are needed faster and required to cover all cost of expedited shipping. International shipping orders may take up to 5 weeks to receive, based on our handmade process and customs, and shipping times. Tin Tree Gifts is not responsible for any additional customs fees or charges.
--Damage and Loss--
Tin Tree Gifts cannot be held responsible for lost, stolen, or damaged packages, or delays in delivery times. Tin Tree Gifts is responsible for shipping packages out within the stated time frame within the product item description of proof approval and cannot determine delivery times when it is in the hands of the carrier.
Tin Tree gifts cannot be held responsible for any damage caused during transit. However, in such cases where it is determined that damage was caused due to lack of packaging material, Tin Tree Gifts will evaluate these on a case-by-case basis. Tin Tree Gifts is not responsible for packages lost by any carrier. In such cases where a item is lost, we will resend the product exactly as you ordered. Tin Tree Gifts will not refund or replace product purchases if delivery is confirmed.
--Deadlines and Expedited Shipping--
Tin Tree Gifts will be diligent and expedient in sending purchases. Please be aware of all shipping, transit, and delivery times and refer to our standard shipping terms. Tin Tree Gifts cannot be responsible for the delivery of purchases before the stated delivery times in the product descriptions. In such cases where the buyer requires their purchase faster than the stated delivery time in the product descriptions, the Buyer is responsible to notify the seller of any such instance and required to cover all overage charges incurred. We will notify you if for any reason your item will take longer than stated to produce.
Can I return or exchange the product I received?
Tin Tree Gifts offers a 30-day satisfaction guarantee on product quality. If there is any product that does not live up to standards within 30 days of purchase, Tin Tree Gifts will replace or refund your money. We will send you a proof within 2 business days to eliminate dissatisfaction of your design. Due to personalization, returns based on design will be evaluated on a case by case basis.
What about damage?
Tin Tree Gifts will not be held responsible for damage to any property that our products may cause. Such as damage to any electronic devices with; iPhones, iPad's, Kindle Fires, and Samsung devices, that is a direct result of using, applying, and installing any of our products onto any device. Tin Tree Gifts cannot guarantee that any device case or cover will fully protect any electronic device from any damage including but not limited to water, drops, or falls, and cannot cover any damage that occurred from the installation of any device cover.
How do I know I will get what I am purchasing?
All proofs are sent after purchase. Tin Tree Gifts will send all proofs after purchase and will not provide a proof preview before any product is made and shipped. If there is a mistake this will allow for the mistakes to be corrected before you receive your gift.
Your proof will be sent to you by email you provide to us. All non-personalized gifts do recieve proof of purchase and ship as shown. Tin Tree Gifts will assume that products are ready to ship and approved by buyer if all product proofs that are not approved within 2 business days will be sent as is.
How does DIY Work?
All the products in our shop are customizable to fit your tastes. All the products are shown within the Tin Tree Gift Shop ship as shown with your personalization. However if you like what you see but need something different, NO PROBLEM! You are the designer. We offer complete customization service, and we will help you bring your vision to life!
Simply pruchase a DIY product listing and let us know what you would like in the message box. Instructions on how to order will be listed in the description of each listing. Choose your font , choose your colors, choose your pattern, choose your style from our handy swatches and let us know! If you can think it we can do it! A Proof of your design will be sent to you with in 2 business days after purchase, you make changes to colors and fonts and patterns if your vision didn't quite come out as your hoped. We will work with you until your are completely satisfied with your purchase. We specialize in helping you create your everyday products personal here!
Is there such a thing as a Dumb question?
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What are the Term of Use on this site?
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What about Privacy?
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I just placed my order and I have to change something. What do I do?
Your order can still be changed as long as you notify us when you see your proof or contact us by email and referencing your order number before a proof is sent. Before placing your order, please take a few extra moments to review your order before submitting it, to check your spelling to make sure you haven't left anyone out. If you've made a mistake through the approved proof and you still didn't get what you needed and need to re-order, we'll be happy to offer you a generous 50% discount to do so.